Guide to Ordering Samples
As of April 2026, The Cary Company is proud to introduce a new and improved sample-ordering process! Customers can now directly add samples to their cart, creating a simpler and more familiar check-out experience. This guide walks customers through our new process for placing a sample order. It's as easy as:
- Browse Our Selection
- Add Sample to Cart
- Checkout!
How to Order a Sample with The Cary Company
Interested in ordering samples? Follow these steps to place an order today!
1) Navigate to the product page of your desired Part#.
2) Locate the section titled “Interested in larger quantities?”. Under this heading, you’ll see the option to “Add Sample to Cart”. Selecting this option will add the sample directly to your cart. Only a quantity of one can be added per Part#.
3) To sample related products (e.g. the compatible caps suggested under a bottle), you can add samples to your order directly from the Related Products section. Select the “Add Sample to Cart” option.
4) Repeat this process as needed. There is a limit to four sample items per order.
5) Ready to complete your sample order? Navigate to the cart icon at the top right corner of the website.
6) Proceed to checkout. Please note, you will need to be logged in to your Cary account in order to proceed.
Sample orders are reviewed within 48-72 business hours and are processed in the order they were received. To have samples shipped EXPEDITED or OVERNIGHT; call our Sample Coordinator at 630-629-6600 before our 11:00 am (cst) parcel deadline.
Restrictions to Note:
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A single sample order can contain a maximum of four, distinct sample items.
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Customers can place up to two sample orders in a row without placing a paid order. After placing a paid order, the customer can once again place up to two sample orders in a row. Mixed orders (including both samples and paid items) count as a paid order in this regard.
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Sample orders are final and cannot be returned.
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Product sample requests are based on product availability and are not available for every item across the site. Restrictions may apply.
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Samples are fulfilled to qualified business requests only.
Frequently Asked Questions
We’re here to answer your questions about the sample ordering process. Don’t see your question below? Please contact us at 630-629-6600 or sales@thecarycompany.com for assistance.
Why Does My Sample Order Have Shipping Fees?
While the item samples themselves are free, shipping charges may apply.
Why Don’t I See the Option to Sample?
Not all items are available for sampling, including but not limited to larger containers and most equipment. If you do not see the option to sample, the item is likely not available for this feature. We recommend you refresh your webpage to guarantee it is not a display issue.
Is There a Limit to How Many Samples I Can Order?
Yes. A single order of samples can include up to four Part#s, with a quantity of one unit per Part#. You can place up to two sample orders in a row without placing a paid order.
Customers can place a sample-only order (the order only contains samples) or a mixed order (add samples to an order with other paid items). In a mixed order, the four sample item limit still applies.
After placing a paid or mixed order, customers can once again purchase up to two sample orders in a row.
Will I Receive a Confirmation After Requesting a Sample?
Yes, you will receive a confirmation email. If you do not receive a confirmation email, please call Customer Service at 630-629-6600.
Can I Track My Sample Order?
To track your sample order, please call Customer Service at 630-629-6600 with your Order Number at hand.
Are Free Samples Available Internationally?
Free samples are only available within the United States of America and Canada.
Can I Return a Sample Order?
No, sample orders are final and cannot be returned.
The Benefits of Ordering Samples
We understand that every business and application has unique needs, which is why we highly recommend placing a sample order to test for:
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Product compatibility. Testing the seal of containers and closures for leaks, ease of use, etc. is a great way to ensure compatibility before placing a bulk order.
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Application compatibility. While our manufacturers offer quality testing, applications that seek to use the products beyond the tested range or in specific environments and conditions may benefit from testing for compatibility.
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Machinery compatibility. Ensure that our products are compatible with your equipment.
Ordering samples allows you to experience the craftsmanship first hand and evaluate aesthetic and functional factors. Browse our selection of containers today and get a jumpstart on your bulk order with samples!
